FAQ

Frequently asked questions

Custom and Personalized Orders


Many candles are customized with the scent of your choice and are made-to-order. I offer a large collection of fragrances to choose from, and an allergen-friendly unscented option as well! I accept special orders for candles and fragrances, including but not limited to custom colors and out of season fragrances. I will do my best to fulfill these orders, but I reserve the right to decline any special order for any reason.




Allergen Information


The following fragrances I know are free of Nitro Musk:

  • Hot Chocolate (Winter)
  • Frosted Pine (Winter)
  • Coffee + Cane
  • Wood + Rain
Unfortunately, not all of my suppliers indicate whether a fragrance is entirely free of nitro musk, though I believe the follow are also Nitro Musk free, or contain only trace amounts:
  • Apple Cider Donut (Fall)
  • Cinnamon Buns
For the same reasons as above, I cannot 100% confirm whether or not the following fragrances contain nitro musk, though I suspect they have more than trace amounts:
  • Vanilla
Like a lot of others out there, I have a nitro musk allergy, and take great care to protect my skin and practice safe candlemaking when handling them. This allergy is what allows me to express my suspicions with certain fragrances when it comes to nitro musk content. Any scent not listed here has either not been assessed for Nitro Musk, or is out of season.




Return, Exchange, Cancellation Policy


I gladly accept returns and exchanges. Please contact me within 7 days of receiving your order and ship items back within 30 days. In the event of an exchange, I will ship the new item once I receive the original item. Custom or personalized items, intimate items, and exclusives cannot be returned or exchanged. Buyers are responsible for any return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. I accept cancellations within 48 hours of placing the order, and I will begin preparing your order after the 48 hour period has elapsed.




Processing Times


Processing Times vary from product to product, but I begin processing orders at least 48 hours from when it is placed. Most processing times fall between 5-10 business days, as many of my products require time to properly cure and set before they can be shipped to you. I will reach out if there are any unexpected delays or issues.




Candle Care


  • The first time you light a candle, allow it to burn until the top layer is entirely liquid wax. This will prevent uneven burning and tunneling on future uses.
  • Never leave a burning candle unattended.
  • Keep wicks trimmed to 1/4 inch, and if the flame becomes too large, extinguish the candle and trim the wick down.
  • Keep your candle on a heat-resistant surface and be sure to let the container cool before touching or moving it.
  • Keep candles out of reach of children and pets, and away from flammable materials.




Environmental Impact


Like many of you out there, I am also concerned about the environment, and so I've taken steps to make Gayest Witch as environmentally-friendly as it is possible and realistic for me to be right now. As many packing products as possible have been sourced from reputable, environmentally-friendly sources. Orders are packaged in reusable glass jars or tins with cotton core wicks, allowing for less soot and smoke. Included papers, business cards, and tags are all printed on 100% recycled paper, and the including packing peanuts are made from starch, so they are compostable and biodegradable. The boxes and shipping labels themselves are sturdy and made from 100% recycled material. Please reuse or recycle as much of the packaging as possible so we can make the world a bit greener together. Thank you!